911 INFORMATION PAGE

What is E-911?

E-911 is an “Enhanced 911” service that delivers street address-specific (versus phone number-only) callback information to the appropriate emergency call center when a caller makes an emergency call. This enables emergency responders to be dispatched to the scene even in situations when the caller is unable to communicate or the line is disconnected. 1010Talk automatically routes emergency calls along with the caller’s address to dispatch operators at local emergency call centers across the United States. Callers should receive the same response from emergency personnel that they would receive from traditional 911 services.
 
 How do I activate my E-911?
1010Talk requires customers to fill out information during the sign up process that gives the street address of where the service will be used. If this address needs to be changed, you can edit your profile simply by calling customer service to change your address information.
 
 What happens once I activate my E-911?
Typical E-911 service can be set up within five (5) to fifteen (15) business days.  However, in worst case scenarios, it can take up to 60 days for completion.  
 
 Does the E-911 operator know my phone number and address?
Yes, the operators will have your phone number and the address you have provided to us. If you are not at the location listed on your account, please be sure to communicate that clearly to the operator.
 
 Where is E-911 service available?
 1010Talk’s E-911 service is only available on the United States mainland. It is not available in Alaska, Hawaii, Puerto Rico and Guam.

 What is the difference between traditional 911 and E-911?
E-911 service is subject to certain limitations and outage factors that are different from traditional 911 services.
 


 

What happens to E-911 in a power outage or service outage?
E-911 will be unavailable if there is an electrical power outage, broadband or ISP service outage, if your 1010Talk account is suspended or terminated, or if you encounter network failures. If any of the above instances occur, you will have to arrange alternate emergency dialing that is not associated with your 1010Talk service. Following a power disruption, you may need to reset your 1010Talk adapter before the E-911 service will function properly.
 
 Do I have to test E-911?
Our 1010Talk technicians have already done significant testing to ensure Emergency Calling Services operate correctly with our VoIP service. However, if you do choose to test E-911 dialing, please do so only one time. When you place the emergency test call, be sure to inform the operator it is not an emergency and that you are testing your alternative emergency service to make sure it's working properly.
 
 What happens to my E-911 service if I move?
If you move from your registered address, you will need to update your address information for your account. You can update your address at anytime by logging into your online account and going to the account management section of your account service. It is important to change your address associated with your account, as this is the address passed on to emergency response center if you dial 911 using your VoIP phone. If you move your VoIP adapter to a new location and do not register the new location, emergency responders will be dispatched to your previous physical address.
 
 What happens with 911 when I travel?
Unlike traditional landline phone service, 1010Talk phone service is portable. If you travel with the 1010Talk adaptor for an extended period, you should change your emergency calling service address to ensure your call is routed to the appropriate emergency call center. If you have not changed your address and dial 911 it is very important to inform the operator of your exact location.
 
 Does E-911 service cost anything?
 Yes. The cost for E-991 services is $2.00 per month. This service is optional, but if you do not sign up for it, you will be asked to sign a waiver stating that you have chosen not to select this service.